The most critical decision in security operations is determining the severity and criticality of escalated cases. With limited time and resources, deciding where to focus expert analysts defines key outcomes for cyber.
The ‘last mile’ of security operations is where tier-2 and tier-3 analysts review the context of attention-worthy escalations, investigate the historical and current context to come to a conclusion for the case:
This is not a case we have to further investigate on.
This is a case that needs our attention now - we need to act!
Overtasked analyst teams have human and technology limitations to complete the myriad of investigations at hand. These limitations cause a bottleneck for the last mile of security operations. Currently, investigations rely on manual methods and individual knowledge of tier-2+ analysts - some of the scarcest talent in cyber.
For most organizations, manually investigating all escalated cases is an impossible task.
Command Zero addresses this bottleneck by providing the necessary expert knowledge, processes, and tools to complement security operations teams. Analysts can review complete investigations, expand on autonomous sequences and conduct bespoke user-led inquiries to achieve expert outcomes.